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Our Guarantee

La Canadienne guarantees its footwear to be free from manufacturer's defects for 6 months from the date of purchase.

The suede and leather of all City Dry™ footwear is guaranteed waterproof for a period of 6 months from the date of purchase. All seams are treated with waterproof sealant to ensure impermeability. This guarantee does not cover water penetration through lace openings, zippers, elastics and genuine shearling shafts.

In addition, we do not guarantee the product if it has been subjected to misuse, negligence, accidents, chemicals or exposure to extreme heat as well as normal wear and tear. Zipper breakage is not covered.

Slight dye transfer may occur with darker colored suede's and leathers. This discoloration is not covered under the manufacturer's limited warranty.

If you believe that your product is defective, you must return it to the vendor from whom you purchased it. La Canadienne will only accept warranty claims for items purchased through their owned and operated online and retail stores. Proof of purchase must be supplied when submitting a warranty claim.

Our products have been produced by artisans using top quality leathers. Any imperfections must be considered added value and a guarantee of true craftsmanship.

Visit our Product Care page to learn more about how to extend the life of your footwear.

This warranty cannot be transferred.

When submitting a claim, make sure to add:

1. your full name, phone number and current address

2. the style name and its 5-digit production number

3. your La Canadienne order number